About Jumeirah and the hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Jumeirah Beach Hotel, a spectacular five-star hotel, conference and banqueting destination that aspires to be the most outstanding family resort in the world. Vibrant and luxurious, Jumeirah Beach Hotel is Dubai's premier lifestyle destination, integrating exciting and exhilarating experiences designed for couples, families and friends.
About the job: An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
- Answer incoming calls from external lines and internal extensions; connect the calls to the right extension/guest rooms as requested in prompt and professional manner.
- Record wake up calls as requested by the guests, feed the wake up calls in the system and ensure the wake calls have been given by the system on time.
- Give manual reminder wakeup call within five minutes of the system wake up call to ensure the guest is awake.
- Follow up on the unanswered wake up calls; refer to the Concierge and Duty Manager and ensure the room is checked and wakeup call is given.
- Handle guest faxes when the business center is closed during night.
- Handle guest and admin messages
- Handle telephone call requests from in-house and non-resident guests using house phones and ensure the call has been charged correctly as per the current telephone tariff.
- Answer emergency calls and follow the departmental emergency procedures.
- Answer general guest enquiries about the hotel and facilities, daily events and functions taking place.
Qualifications About you: The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a five star hotel as Telephone Operator, cross trainee in telephones or similar role in hospitality environment.
- Should have secondary school certificate or diploma/degree in Hospitality Management
- Excellent English communication skills
- Proficiency in MS office applications
- Additional language is an added value
About the benefits:
This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.
