Designed for natural livingNovotel, the AccorHotels group's mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel contributes to the well-being of business and leisure travellers: spacious and adaptable rooms, balanced meals 24/7, meeting rooms, caring staff, dedicated children's areas and fitness rooms. Novotel hotels are also pioneers of sustainable development by participating in the Green globe global certification programme.
Contract Job Level
Job Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 13-08-2018
Contact
Mahmoud Ramy
092234860
Skills Level of Education Others Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English
Russian
Essential and optional requirements - Access
- Excel
- Power Point
- Word
- Fidélio
- Micros
- Opéra
Key tasks - Welcomes guests and provides a high standard of restaurant service at the F&B point of sale
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour • Adopts appropriate service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being"
- Provides a friendly and personalised welcome for guests in line with the brand's service mindset
- Offers attentive service and adapts to any constraints guests may have
- Heeds any remarks made by guests and ensures follow-up
- Establishes good relations with guests, offering advice and fostering customer loyalty
- Knows all about facilities available & promotes the brand and hotel's offer"
At Novotel, we grow faster Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that's the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel's success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand's ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
