THE BEST OF BRITISH IN THE UAE
Situated on the Palm Jumeirah, DUKES DUBAI opens its doors in the UAE. Enter a world where quintessential British charm meets cosmopolitan luxury for a truly memorable stay.
Awarded Middle East’s Leading New Hotel 2017 and World’s Leading New Hotel 2017 by World Travel Awards. Sister hotel to the award-winning DUKES LONDON in Mayfair, this elegant Dubai hotel reflects its sister property’s flair for understated sophistication, and unrivalled attention to detail. An experience tailor-made for the discerning traveler, DUKES DUBAI invites you to discover true British hospitality in the UAE.
DUKES DUBAI offers an array of gastronomic delights across each of our restaurants, bar and lounges: Discover GBR (Great British Restaurant), DUKES Bar, The Champagne & Tea Lounge, Cigar & Whisky Lounge, West 14th and Khyber.
Guests can enjoy our outdoor Infinity Pool, Lazy River, Beach Club, DUKESY Kids Club, Private Beach and our 14th floor indoor Pool, as well as a fully-equipped fitness centre. We promise you our enthusiastic team, are dedicated entirely to making your time at DUKES exceptional.
We are currently looking for a Guest Service Agent - Female
Duties and responsibilities: - Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Experience: - Previous Front Office experience in a large hotel with at least 500 keys in a luxury property required. Pre-opening experience is an advantage and fully competent on PMS system Opera.
Attitude Qualities:
- Enthusiastic,
- Spontaneous and empathic
- A high level of personal maturity is vital for this position
- Good visual memory
- At ease in a multi-cultural environment
- Confident speaking skills. Proficient in English and additional languages
- Additional language such as Chinese,Russian & German is an advantage.
- Candidate in UAE Preferable
Should you believe that you are the right candidate for the role, please apply on this website ONLY by submitting a cover letter, and your full updated CV, featuring a recent photograph.
