Handles all incoming reservations as well as outgoing reservations on the system.
Ensures that all reservation correspondence related to room reservations is properly handled and promptly answered maximum within 48 hours.
Maintains and complies with proper filling system related to reservations sub-department.
Ensures that all bookings, including: special requests, etc. are properly and accurately entered onto system.
Consistently updates rooms forecast reports and distributes daily arrival, weekly and monthly reservations related reports.
Accurately and correctly applies the hotel’s room rates according to rate structure & policy.
Accurately and correctly applies the market segments allocations throughout all incoming reservation as per the hotel Sales & Marketing P&P.
Correctly follows and applies hotel credit policy.
Participates effectively and actively in all front office and hotel training plans.
Copies and files arrival report, no-show report and cancellation report on daily basis according to the arrival dates order.
Ensures and promotes the awareness of the hotels special features and program among all front desk staff such as: (hospitality promise, children stay, corporate accounts program, non-smoking rooms, ……. etc)
Performs related duties and special projects as assigned.
Requirements:
Minimum 2 years experience from a 4 or 5 * hotel on the same field.
