Job Description We’re currently looking for young, dynamic, self motivated Food & Beverage/ Front Office professionals who want to move their careers forward.
As Club Rotana Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed guest expectations and increase revenue
Skills Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
