Pool & Beach Operations Manager

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Pool & Beach Manager, your leadership and passion for guest service will drive outstanding operating results - and ensure your outlet is both a preferred dining destination and workplace

Hotel Overview:

Ideally situated on the Arabian Gulf in Ajman, UAE, the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities.

Summary of responsibilities:

Reporting to the F&B Director, essential job functions of the Pool & Beach Operations Manager include but are not limited to the following:

• Managing the Pool & Beach Outlet:

• Consistently offer professional, friendly and engaging service
• Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in the recruitment and training of F&B Colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Manage the departmental budget
• Follow all safety and sanitation policies when handling food and beverage

• Ensure on a daily basis that all outdoor facilities are properly set

up/ to SOP. This includes but is not limited to:

• All pool & beach chairs to be aligned, ensuring that a clean table, ashtray and clean umbrella stand between each 2 beds.
• Cabanas, hammocks, sun beds, round sun beds, umbrellas and pillows, hostess waiting table, towel and water trolleys setup to SOP
• Changing Room refresher in working order, shower gel, shampoo, and body lotion properly refilled and lockers setup to SOP.
• Tennis Court, Basketball Hoop, Badminton, Beach Volleyball, Kids Circle and Sand Building on Fridays set up to SOP.

• Pool and Beach Operations

• Manage the Pool and Beach team schedule/roaster.
• Ensure that all radio pieces are distributed accordingly and that guest arrival, requests are properly communicated and executed. Make sure there is proper communication with the Servers on orders.
• Follow up and communicate every Saturday for the weekly amenities pass around schedule with Salt and Sea Bar Team, ensuring that there is variety and items that are not similar and repetitive. Items and Timings must be mentioned.
• Ensure that team is patrolling the area every 1 hour and removing dirty towels
• Supervise that the towel trolley looks clean and not full
• Check the changing room every 1 hour and make sure it is in good condition
• Ensure that towels trolley is moved to laundry (properly covered) 3 times per day
• Ensure that Pool and Beach hostess desk is properly aligned against the wall with no dirty towels and water bottles and membership banner is moved and Xolo sign placed.
• Ensure that complimentary drinks/teaser is given to activities participants

• Service Standards

• Schedule colleague trainings once a month with the Resorts Activities Manager consisting of manual/role-plays to ensure excellence in service.
• Handle guest concerns and react quickly and professionally.
• To assist in the recruitment and training of colleagues.
• Conduct a Test/refresher reminder to colleagues with the Resorts Activities Manager on a monthly basis to measure their knowledge (menu, amenity timings, activities timings, watersport/membership prices etc)
• Take hourly rounds measuring guest satisfaction, promoting resorts facilities and activities and anticipating guest's needs. Reporting any guests complaints.
• Ensure that every order taken has a room number or guest name and that colleague's address the guest by name.
• Handle guest concerns and react quickly and professionally.

Qualifications:

• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!