About Grand Plaza Mövenpick Media City: Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
At Mövenpick, we make moments. If you can too, we would love you to join our team of hospitality professionals who all share one thing in common – a passion for people. With hotels across Europe, Africa, Middle East and Asia and a strong growth plan in place for the future, there have never been so many opportunities to be part of our success story.
1. Ensure the prompt and efficient handling off all guest luggage’s on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
2. Assure that every luggage is covered with a baggage claim tag.
3.Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
4.Parking of guests and visitors vehicles in the designated hotel parking area.
5. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
6. Handle issuance of guest room key cards and ensure effective control for guest security.
7.Aware of fire & first aid procedure
8.Report any unusual occurrences or requested to manager.
9.Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
10.Perform as per OSM Standards and in line with the Company’s Values & Core Behaviour.
11.Responsible for lobby paging services.
12.Attend training classes as per schedule.
13.Show fullest cooperation and respect within the team and other departments.
14.Is aware of the daily activities and has product knowledge of all the hotel facilities.
15.Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
16.Maintains effective communication with all related departments to ensure smooth service delivery.
17.Maintains a good working relationship with the Front Office team particularly Bell Boys. Ensures guests are greeted upon arrival and offered assistance at all times.
18.Maintains an up to date knowledge of the hotel services and communicates this to colleagues so they can supply information and respond to guest queries.
19.Maintains an awareness of guest profiles through the Opera guest profile system.
20.Ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.
21.Deals promptly, efficiently and pleasantly with incoming calls.
22.Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
23.Delivers the morning newspapers to the guest rooms.
24.Maintains the daily function board and notice board in Opera.
25.Checks the duty roster daily.
26.Suggestively sells the hotel promotions, outlets and facilities at all times.
27.Regularly checks the lobby area ensuring that it is clean and tidy.
28.Attends training and communication meetings as instructed.
29.Ensures your area is manned at all times.
30.Deals with any complaint, taking action as appropriate and communicating this to the supervisor.
31.Ensures all money taken for the postage of items by guests is correct and posted accordingly.
32.Attends department communication meetings.
33.Maintains an awareness of sales opportunities maximizing revenue.
34.Promotes internal outlets and act as F&B ambassador
35.Establishes promotes and maintains good public relations while meeting or exceeding guest expectations.
36.Cooperates in the performance of any reasonable task requested by the department Supervisor or Manager.
37.Assist Reception with arrivals and departures whenever required.
38.Adheres to all established Mövenpick Hotel policies and procedures.
39.Networks with is connections in the city and continues to develop more
40.Updates the information book with the latest information and activities in Dubai
41.Develops his network within the city so in case of need it is easier to get tickets, reservations, bookings and other services as per guest’s needs and requests. Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
