About Jumeirah:
At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi). It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the Role: An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team in the Front Office Department at Jumeirah Al Wathba Desert Resort & Spa. The main purpose of the role is to monitor and assess all operations of the property against the group processes and requirements, provide guidance and support to all employees for the execution of their jobs and handle the resolution of ant potential issue in order to support the achievement of the property objectives, comply and promote the brand guidelines and improve guests satisfaction rate.
Your key responsibilities will include: - Supervise the property operations across all areas and especially at the Front Office to assess that they are in line with Jumeirah service standards, policies and its implementation is consistent with the defined property strategy and guidelines.
- Monitor and evaluate the quality of the services provided by all operations, assisting in the accurate implementation of approved operating procedures and imitating corrective actions when necessary, to enable adherence to the processes and standards of the SBU and the delivery of exceptional guest service from each department.
- Inspect the rooms and all facilities of the SBU to assess their availability to clients and their compliance with operational standards to support the customer/guest satisfaction at all times.
- Handle and addresses any potential complaint raised by the guests coordinating the implementation of the necessary corrective action to enable the delivery of consistent quality customer experiences and satisfaction.
- Coordinate the activities of all departments making sure that all information required for effective performance is communicated to enhance the cooperation among departments for the delivery of high quality services.
- Monitor the compliance of the behaviour and appearance of all personnel with the standards and procedures of the SBU to support the delivery of professional and high quality services.
- Take immediate decisions/actions to trace emergencies as a result of power outage, delay in supplies, breakdown of equipment’s etc. to prevent any operational malfunction and maintain a sustainable level of guest services.
- Report comprehensively all incidents, accidents or any other issue identified during shifts to his/her supervisor and update all records, metricise and forms in order to enable the introduction of actions that will enhance business continuity.
- Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
- Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
- Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects taking into account best practices, improvement of processes and productivity improvement.
About You:
In order to be considered for this role, you must possess the following selection criteria:
- Hold Degree in Hospitality or Business or other relevant field from an accredited University or College.
- A minimum of 6 years’ experience in Front Office within 5 star property
- Hands-on experience in front office operations
- Ability to resolve guest complaints/issues in a calm and professional manner.
- Strong customer service orientation
- Ability to resolve guest complaints/issues in a calm and professional manner
- High level of written and verbal business English
- Proficient in Microsoft applications
- Familiar with Property Management Systems
About the Benefits:
This position offers a highly competitive salary and package which includes; company provided housing, annual flight tickets allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
