About Jumeirah:
At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi). It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the Role: An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team in the Concierge Department at Jumeirah Al Wathba Desert Resort & Spa. The main purpose of the role is to supervise the Concierge operations to ensure that all the property guests receive a warm welcoming upon arrival and departure in a professional manner and according to brand standards.
Your key responsibilities will include: - Ensure that all guests are given a friendly, courteous, informative and efficient service upon their arrival to support the achievement of maximum guest satisfaction.
- Check regularly the general cleanliness of the lobby and entrance area, assess the functionality of all concierge equipment and ensure no vehicles are parked in the front of the hotel without approval.
- Handle and addresses guest's complaints and requests, and takes action to ensure the delivery of consistent quality customer experiences and satisfaction.
- Conduct regular meetings with the Concierge team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
- Organise and supervise the day-to-day operations of the Concierge to ensure that all work; is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence and provide on-the-job training and constructive feedback to subordinates to support their overall development.
- Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
- Implement approved departmental policies, processes and procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
About You:
In order to be considered for this role, you must possess the following selection criteria:
- Hold Degree in Hospitality or Business or other relevant field from an accredited University or College.
- Have at least 4 years’ experience within the international hospitality industry
- Have hands-on experience in concierge / front office operations
- A member of Les Clefs d’Or
- Have the ability to resolve guest complaints/issues in a calm and professional manner.
- Have strong customer service orientation
- Have the ability to resolve guest complaints/issues in a calm and professional manner
- Possess a high level of written and verbal business English
- Proficient in Microsoft applications
- Familiar with Property Management Systems
About the Benefits:
This position offers a highly competitive salary and package which includes; company provided housing, annual flight tickets allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
