About Grand Plaza Mövenpick Media City: Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
At Mövenpick, we make moments. If you can too, we would love you to join our team of hospitality professionals who all share one thing in common – a passion for people. With hotels across Europe, Africa, Middle East and Asia and a strong growth plan in place for the future, there have never been so many opportunities to be part of our success story.
1.To follow the grooming standards and check the grooming of the team
2.To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
3.To inspect all Vacant Rooms, checkout rooms, and departures daily.
4.Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
5.Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
6.To ensure submitting discrepancy report twice a day to Front Office Supervisors.
7.To monitor the team’s performance and assist with training to improves standards as required
8.To work closely with the A la Carte services Supervisor to ensure payments for services are promptly collected
9.Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
10.To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
11.To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
12.Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
13.To lead daily A daily housekeeping briefings and monthly employee meetings
14.To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
15.To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
16.Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
17.Ensure all team members are aware of all A la Carte revenue targets and are kept informed of performance results.
18.To attend Training Sessions and hold regular meetings with the team
19.To report damages to the Executive Housekeeper and Engineering Coordinator
20.To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
21.Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier
22.Ensure self and the team use the Resident’s and Guests name when greeting
23.Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.
24.To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
25.Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
26.Be aware of the Al a Carte Services marketing program and make recommendations to residents.
27.Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
