Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from the House of Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by the House of Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
SCOPE The incumbent for this position is to supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.
MAIN RESPONSIBILITIES Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
Relieve the Night Manager and Assistant Night Manager during vacations
Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
Control the overbooking situation of the day and handle the booking out of guests as needed
Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
Provides support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting etc. as required in order to ensure smooth operation throughout the hotel
Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
COMPETENCIES - Leadership experience of minimum three years in Front Office Department in a 5 star hotel with a minimum of 200 rooms
- Additional foreign language (Italian, Russian, German or Spanish) is an advantage
- Strong team leading & Guest Relation Management skills
- Experience in multi-cultural environment.
- Relevant experience within the Food & Beverage / Hospitality Industry is ideal
- Knowledge of Microsoft Office applications
- Knowledge of OPERA PMS Experience in multi-cultural environment
