Statement of Job
To deliver dining and entertainment experiences that meet or exceed member’s expectations.
Your work will include but may not be limited to the following:
- As an active, knowledgeable, enthusiastic and passionate team player, you are committed to our vision, mission and our values.
- To achieve & practice The Club’s ‘Food & Beverage’s AAA Service Standards’ is your primary focus.
- Through your member focused mind and courteous attitude you guarantee and ‘go beyond’ what is required in providing ‘excellence’ in food and beverage service.
- As a devoted hospitality professional you work with pride and integrity in all areas of the outlet / banquet operation and service delivery.
- You strive towards anticipating, meeting and excelling member expectations. You promote teamwork and an enjoyable atmosphere amongst your colleagues and you always find new ways to improve our members’ experience.
- Your efforts, dedication and mere presence ensure profitability of our Club since you are the reason our members return, time after time.
- Service of Food & Beverage to the members/guests in a friendly & courteous manner in all restaurant or bar.
- To provide efficient, expedient & courteous service to the members/guests leading to total members & company satisfaction.
- Is responsible for cleanliness, maintenance & upkeep of all equipment, furniture & side stations
- To check all glasses, crockery & other items needed before putting them in use. To be responsible minded for the breakage & loss of such items.
- To lay up tables, public room, side stations; following the instructions of his/her superiors & according to The Club’s standards. To clean all seating furniture if needed or when an emergency arises. To ensure that all items required for the set-up of each table are clean, unspotted & in place.
- To respect his/her superiors, address him/her with the due titles, accept requests without questioning, co-operate unselfishly & be a good team worker.
- To be courteous, warm, smiling while dealing with members/guests. Be efficient, fast & serve with confidence & flair
- Must be familiar with all menu items, their preparation & service procedure
- To make sure that all food & beverage items are according to the menu & list specifications, properly presented & be of correct temperatures before being served.
- To carry out all side jobs as assigned to all service staff on a fair rota basis
- To listen to member/guest complaints. Rectify wrong doings & any guest demands. Inform Supervisor/Captain of all complaints
- To follow any other duties directed by the Management / Supervisor
