A Groups, Conference & Events Executive with Waldorf Astoria Hotels and Resorts will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Groups, Conference & Events Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Groups Conference & Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Executive will perform the following tasks to the highest standards:

Receive and convert incoming enquiries to achieve targets and maximize revenue

Seek opportunities to increase sales and conversions within the Team

Manage an events schedule to maximise yield

Focus on a consistently executed up-selling approach

Build strong relationships with customers to fully understand their needs

Arrange and carry out Hotel show rounds

Ensure the complete administration and execution of all planned events

Participate in hotel promotional activities

Qualifications What are we looking for?

A Groups, Conference & Events Executive serving Waldorf Astoria Hotels & Resorts always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Luxury hospitality experience in a similar role

Knowledge of the hotel property management systems

Demonstrated previous experience working in the Groups, Conference & Events function

Qualification, degree, or certification in a relevant field

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!