Job Description Ready to make a difference for customers, colleagues and your career? Do you want a future worth getting excited about? This is the place to be. We have an exciting opportunity for an experienced Reception Team Leader to join the team at our Premier Inn IBN Battuta.
Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 750 hotels. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain's leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make every day experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 7 hotels in the Middle East and an exciting pipe line of new hotels opening in the foreseeable future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!
What is the purpose of the job?
As a Reception Team Leader, you will be responsible for managing the reception operations and team by ensuring best practices standards, policies and procedures are met and that a friendly, welcoming and efficient service is provided to all hotel guests in line with the hotel's vision and values on customer satisfaction. And every day to constantly elevate the guest care quality and provide a fantastic service that our guests love.
Your day-to-day work:
- Monitor the work of receptionists and ensure the reception area is operated in a highly efficient manner in order to create a positive lasting impression on all our guest, visitors, suppliers and other external parties in line with our brand standards.
- Set up, train the team and implement the front office procedures and practices.
- Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
- Provide ongoing support to the team to be fully aware of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
- Ensure check in and check outs are followed as per the Premier Inn brand standard, and payments are dealt with according to the company's cash handling procedures.
- Assist the team to answer telephone calls promptly and clearly in a polite and helpful manner.
- Check all reservations and cancellations are processed efficiently.
- Identify corporate leads and build long-term relationships for the benefits of both parties.
What are we looking for? Education and Experience: - You will be likely to have minimum of one year experience leading a reception team of a branded hotel.
- High School Diploma preferred.
- Advanced English language.
Skills and Competencies: - Self-motivation, innovation and creativity.
- Customer-oriented approach.
- Knowledge of Opera (PMS).
- Excellent communication skills.
- Ability to lead and coach people.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
What we offer At Premier Inn, you will have a competitive benefits package, rewards and recognition. We offer, accommodation, transportation, medical insurance, air tickets, food entitlement and allowance and a competitive basic salary. You will have opportunities to develop and grow. The chance to build yourself a long and varied career doing something you really love.
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a 'promote from within' culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the apply button below.
