Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Job Location Millennium Plaza Hotel Dubai is on Sheikh Zayed Road, facing Dubai International Financial Center and close to the Dubai International Convention and Exhibition Center. The hotel is 22 minutes' drive from Dubai International Airport and directly accessible to the Emirates Towers Metro Station.
The 65 storey tower offers 398 modern and spacious rooms and suites, with views of Dubai overlooking Sheikh Zayed Road, Zabeel Palace and Jumeirah Beach from 26th till 61st floor. The hotel's four restaurants and café serve a variety of cuisines from International to Arabic specialties.
Other facilities include the Club Lounge, Business Center, Health Club and Spa. The infinity swimming pool gives views of Jumeirah Beach and the Arabian Sea.
Key Job Responsibilities As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Offer consistently professional, friendly, warm and engaging service.
- Welcome guests to the Hotel, receive and escort guests to reception, ensure that they are attended to and be available for them at all times as a point of contact
- Coordinate with the service team in making necessary arrangements
- Ensure that the Front Desk Manager and/or Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all facilities and on-going promotions in the outlets by heart in order to recommend if a guest request
- Contribute in maintaining the information regarding guest's preferences.
- Reassure the guests' satisfaction upon their departure. To promote Millennium & Copthorne Hotels world-wide at all times
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Bachelor's degree in hospitality
- Previous guest service experience in hotel industry.
- Positive attitude with excellent written and verbal English communication skills
- Knowledge in an additional language will be an advantage
- Calm, efficient, and organized with great attention to detail
