Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)
If you are looking for a dynamic environment for growth, please join us as :
Order Taker - In Room Dining
Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:
- To consistently provide thoughtful, caring and sincere service
- To assist guests regarding menu items in an informative and helpful way
- To maintain telephone etiquette at all times
- To have full knowledge of beverage lists
- To take guest orders accurately and efficiently while honoring all special requests
- To follow outlet policies, procedures and service standards
- To have full knowledge of all menu items, garnishes, contents and preparation methods
- To follow all safety and sanitation policies when handling food and beverage
Qualifications Qualifications: - Previous service experience an asset
- Previous point of sale system experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant sitting and standing throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
