TITLE: Enterprise Architect

LOCATION: United Arab Emirates, Virtual

GRADE: 13

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

Role Overview

We are looking for experienced, passionate people to join our existing presales team in EMEA (specifically MEA) at a time of growth in global managed services. Telecom and Technology is the IT Services division within NCR providing Customer Solutions across the globe. We design and deliver global field and managed services include enterprise networking, cloud networks (SDN), wireless, unified communications, workplace and storefront services. We offer a flexible working environment with a mix of home working, onsite customer meetings, excellent new office facilities (in Dubai) and the use of collaborative technology. This is a great opportunity to join NCR at a time of further investment in our Telecom and Technology division.

This role will be focused on presales consulting and design of global services for key customers across the middle east. This role is not hands on technical, but having a strong technical background and current knowledge on technology trends will enable you to work with some of the largest vendors in the world to design comprehensive global and regional services. This role is hands on in the design of field services, managed services and technology transformation. These services underpin our customers’ digital transformation journey.

Location

· This role will be in Dubai, UAE with travel to neighboring countries and customers

· Travel is approximately 40% of the role but may vary

POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:

· Work closely with bid finance and pricing analysts to create detailed pricing

· Experience of developing partner strategy to build an overall service model

· Deep understanding of contract documents including master service agreements, statements of work, adoption agreements and service levels

· At minimum experience working on deals in the range of $5million to $20million+ with multiple technology and service layers

· Experience working with PS subject matter experts to bring together service and technical components

· Working with sales help to qualify new opportunities, managing sales and customer expectations on what we can deliver

· Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service

· Manage approvals from different stakeholders in the business for example – finance, legal, delivery and operations

· Create operations and bid review presentations to help senior internal stakeholders make decisions on any complex service elements and on the final pricing

· Maintain informal and formal relationships with senior stakeholders across the business to make decision making on new opportunities straightforward

· Can take the initiative on producing new content including design documents, proposals and presales slide materials

· Comfortable delivering presentations to customers at a senior level in a meeting or boardroom scenario

· Strong knowledge and experience of ITIL3 methodology

· Track record working with senior management and/or C level contacts with various customers and creating long lasting relationships

· Strong team player who is willing to share ideas

· Willing to actively coach others to enable more team capacity and capability

· A ‘can do’ attitude putting the customer first

· Willing to speak up and challenge the norm bringing forward ideas on how we can change and improve presales

· Willing to work on smaller deals as required

· Inspire our customers about how NCR can benefit their business

· Excellent interpersonal skills to help with communication and negotiation internally and externally

· Excellent written and presentation skills

Qualifications

ESSENTIAL CRITERIA:

· Customer facing experience in a global or regional service design role including hands on experience in presales, managed service frameworks, commercials and contracts

· Experience working on large strategic customer accounts an as architect

· Experience in explaining how technology services can solve business problems and help achieve business strategy

· Strong technical background in a mix of enterprise networks, security and IT infrastructure including technical industry certification e.g. Cisco, Juniper, VMware, Redhat Linux…

· Strong understanding of the evolution of the network and IT infrastructure to cloud solutions including SDN (SDWAN/NFV), Virtualisation, Cloud based infrastructure, data centre transformation and security concepts

· Experience in evangelising technology and service capabilities with an orientation towards innovation

· Can host customer workshops for example on cloud networks or similar topics

· Able to see and articulate the big picture across a large customer account to leverage ideas and efficiencies in our processes and proposals

· Can demonstrate how technology services can drive improvements in the customer experience

· Track record working with virtual teams including service architects, professional services, engineers, project management, ops and service management

· Can create an enterprise roadmap for a customer and deliver tangible opportunities through those future state discussions

· Deep understanding of managed services, global service desks and ITIL concepts

· Strong experience in global field services and large scale multi country projects

· Experience designing global and/or multi-region services

· Understanding of ITSM and remote monitoring toolsets

· Can explain the business value of managed services to a customer

· Experience working with sales teams to evangelise about services

· Can demonstrate taking the lead on multiple presales engagements simultaneously for customers finding ways to drive repeatability and innovation

· Experience in building complex cost models and innovating to refine the cost base, maximise profit and design services that delight our customers

DESIREABLE CRITERIA:

· Professional Services experience

· ITIL3 certification

· TOGAF accreditation and/or similar experience

· Experience supporting or directing project and transition managers

This role will include an attractive salary, a bonus scheme, a range of company benefits and regular training opportunities.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.