Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

JOB ROLE:

Passport Processor responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Maintains a high standard of service and hospitality at all times and inputs into the Police Computer all in house guest details as required in a timely and accurate manner.

The key responsibilities of the position are as follows but not limited to:

• Ensures a high level of customer delight at all times by anticipating and exceeding guest needs.
• Assumes duties as may be assigned by Front Office Manager.
• Complies with hotel's health, safety and hygiene regulations.
• Be well versed with the daily arrival and the type of arrival guests. eg, Return guest, Golden Circle, VIP etc.
• Be a role model for the Department.
• Always contributes ideas and promotes teamwork.
• Ensures a strong follow-up and proper hand over of information at all times.
• Be a constant learner and always willing to try ideas.
• Maintains a high level of productivity and cost efficiency.
• Always verifies guest names with PMS before issuing the key.
• Looks out for any person behaving in a suspicious manner and inform Security accordingly.
• Ensures personal hygiene at all times and constantly monitors personal cleanliness.
• Update in the Police computer details of all in house guest that stays in our hotel.
• Ensures that the updating of the information is done in a timely manner and that backlog at the Front Desk and Guest Relations are kept to the minimum.
• Ensures accuracy in inputting the details in the Police computer as the standard which established by the Abu Dhabi Police.
• Be part of Back Office Support Team and handle correspondent movement from Reservation and Front Office
• Prepare for the next day arrival e.g Registration cards and correspondent.
• Checks and ensures that the total guest count in the Police system corresponds with that in Opera at all times. Difference can only be temporary and must be investigated
• and followed-up upon immediately.
• Completes all filing of the documents in a neat and orderly manner.
• Assist other colleague in Reception & concierge if require.

REQUIREMENTS

• At least 1 year experience in a similar position in a 4 or 5* hotel
• Excellent communication skills in English (oral and written). Fluency in Arabic is an advantage.
• Highly motivated and passionate about the job and his career.
• Good knowledge of computer operations (MS Office, Opera system)
• Physically fit, active and can deal with pressure.
• Ability to work long hours and shift.