Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost

Contract Job Level

Job Job

Fixed-term contract: No

Status Full Time

Anticipated Start Date 09-09-2018

Skills Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

• Excel
• Power Point
• Word
• Fidélio
• Micros
• TARS
• Opéra

Key tasks

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• The Welcomer will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Welcomer will influence a lot the opinion that the guest will have of the overall hotel.

• Being at the service of the guest, the first task of the Welcomer is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.

• Contributes to guests' sense of well being, establishing a lasting and trusting relationship.

• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.

Pullman and its talent community The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.