Scope Of Work: In charge of coordinating the operations of banquets-meeting room events within the hotel operation internally and externally. Job Responsibilities: 1. Maintains a permanent contact with guests to get their feedback and to find appropriate solutions for any issues. 2. Ensures that service is consistently provided as per hotel standards. 3. Responsible for producing an outline of events? needs such as meeting space, food & beverage, telecommunications, audio-visual needs etc. 4. Finalizes food, beverage and meeting room set-up requirements as per guests? requirements. 5. Draws up contracts for guests to sign, explaining all of the details agreed upon. 6. Takes event reservations. 7. Assists in finding ideas to improve the quality of service, reduce costs and to create a greater guest satisfaction. 8. Responsible for measuring the success of events, particularly for commercial or marketing events. 9. Demonstrates the 12-Service Excellence Basics. 10. Keeps updated with the latest industry trends and new products in the market. HR Responsibilities: 11. Attends all hotel trainings as required. 12. Adheres to all HR and hotel policies and procedures. 13. Continually strives to improve self; knowledge and skills. Financial Responsibilities: 14. Sells and promotes hotel and facilities at every opportunity. 15. Constant follow-up of tentative/request groups to secure confirmation. 16. Actively participates in energy saving and recycling initiatives. General Responsibilities: 17. Attends all departmental meetings and daily briefings as required. 18. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times. 19. Strictly adheres to the hotel?s policy on Confidentiality and Ethics. 20. Actively participates in all EHSMS and FSMS requirements. 21. To carry out any additional tasks and projects as requested by the Catering & Banquet Sales Manager.

Job Requirements

Competencies & Skills Essential Ethics/Integrity Decision Making Dependability Adaptability/Flexibility Desirable/Preferable Impact & Influence Winning Attitude Learning and Continuous Development Communication Skills Personality Traits Essential Confident Self Motivated Outgoing & Friendly Desirable/Preferable Patient & Kind Sense of Humour Energetic Knowledge & Language Essential Good Working Knowledge of Meeting Room/Banquet Set Up Operation Good Working Knowledge of Computers & Administration Intermediate Spoken and Written English Desirable/Preferable Basic Working Knowledge of Tele-Sales Techniques Basic Working Knowledge of Social Media Advanced Spoken and Written English Education Essential High School Graduate Desirable/Preferable Industry Based Certifications Experience Essential Minimum 2-Years Experience Working in Sales/Event Management /Administration Desirable/Preferable Minimum 2-Years Experience Working in Sales/Event Management /Administration Within the Hospitality and Travel Industries

Travel

Date Needed By

30/6/2018

# of Hires Needed

1