About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.
About the Job: An opportunity has arisen for a Coordinator to join our Business Excellence team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:
1. Supporting the requirements of the balanced scorecard and strategy
2. Supporting guest feedback management processes and associated standards
3. Performing tasks related to mystery guest assessments, including reports, analysis and follow up
4. Compiling guest satisfaction data (CSI)
5. Supporting colleague innovation, specifically Kaizen teams
6. Diving colleague awareness of Business Excellence and quality related principles
7. Facilitating improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring
Qualifications About you: The ideal candidate for this position will have the following experience and qualifications:
- One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality business
- Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management, Business Excellence or Quality Management
- Training on Excellence Model and Quality Management System methodologies
- Minimum of 1 year previous experience in the Business Excellence and/or Quality Management System environment
- Excellent analytical, problem solving and decision making skills
- Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)
- Must be organized and detail oriented with the ability to handle multiple tasks
- Analytical and Proactive
- Promotes critical review and analysis
- Encourages thought provoking debate
- Generates enthusiasm
- Challenges the process
- Role model
- Innovative and creative
- Exceptional communication skills
About the benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
