1. Resolve customer complaints via phone, email, mail, or social media.
2. Use telephones to reach out to customers and verify account information.
3. Greet customers warmly and ascertain problem or reason for calling.
4. Cancel or upgrade accounts.
5. Assist with placement of orders, refunds, or exchanges. Advise on company information.
6. Take payment information and other pertinent information such as addresses and phone numbers.
7. Place or cancel orders.
8. Answer questions about warranties or terms of sale. Act as the company gatekeeper.
9. Suggest solutions when a product malfunctions.
10. Handle product recalls.
11. Attempt to persuade customer to reconsider cancellation.
12. Inform customer of deals and promotions.
13. Sell products and services.
14. Utilize computer technology to handle high call volumes.
15. Work with customer service manager to ensure proper customer service is being delivered.
16. Close out or open call records.
17. Compile reports on overall customer satisfaction.
18. Read from scripts.
19. Handle changes in policies or renewals.
Skills 1. Professional communication skills
2. Fluent in English & Arabic (in communication & writing)
3. Excellent Computer skills in excel & Microsoft word
4. Ability to multitask
Job Details Job Location Abu Dhabi, United Arab Emirates
Company Industry
Catering/Food Services/Restaurants; Support Services; Healthcare, Practitioner and Technician
Company Type
Employer (Private Sector)
Job Role Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Job Ref.
JB3819323
Preferred Candidate
Career Level
Mid Career
Years of Experience Min: 2
Residence Location
United Arab Emirates
Gender
Female
Nationality
Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
Degree
Certification / diploma
This job is posted in the following Specialties:
People who applied to this job also applied to
RTCMC / RTC-1 Employment Services Dubai, UAE
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Job Title Customer Service Agent
Company Name
People who applied to this job also applied to
RTCMC / RTC-1 Employment Services Dubai, UAE
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