Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

SHANG PALACE - The art of Chinese Fine Dining

Award-winning Cantonese restaurant, Shang Palace places importance on bringing the origins and traditions of the cuisine to the forefront of fine dining. Comprising traditional decor, with authentic flavours, Shang Palace offers diners a theatrical dining experience that includes a Kung Fu Tea Master and Yum Cha served in a customary manner. The restaurant delivers a consistent, authentic experience for those enjoying the best of Cantonese cuisine.

AWARDS

• Best Chinese, Time Out Abu Dhabi, 2015
• Favourite Chinese Restaurant, What's On Awards, 2014
• Best Business Lunch, What's On Abu Dhabi, 2013
• Best Chinese, What's On Abu Abu Dhabi, 2012
• Highly Commended Chinese, Time Out Abu Dhabi Awards, 2011 and 2012
• Best Chinese, Time Out Abu Dhabi Awards, 2010
• Highly Commended Best Business Lunch, Time Out Abu Dhabi Awards, 2010

DUTIES

Reports to the Service Manager, supervises and gives training to the F&B Service team in Shang Palace. Provides discerning business travelers, Emirati's and local residents with a distinctive, high quality service.

Welcome are professionals who possess a positive attitude, passion for the job and commitment to excellence.

JOB & RESPONSIBILITIES

• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed in each shift.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for outlets are accurate based on hotel and outlet business levels.
• Interact positively with customers promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice,coordinate and document reservations.
• Organize special events in the restaurant.Maintain rapport with all departments and attend relevant meetings.
• Ensure that all standards and hotel cash handling procedures are met.
• Maintain cleanliness of the outlet on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in the outlet.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Assist the Restaurant Manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.

REQUIREMENTS

• At least 1 years experience in a similar position in a 5* hotel
• Excellent communication skills in English & Chinese (oral and written).
• Passion for delivering exceptional levels of guest service
• A warm personality, attentive and presentable
• Accountable and resilient
• Familiar with Micros system
• Ability to work under pressure