About Jumeirah and Jumeirah at Etihad Towers:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.
About the Role: An opportunity has arisen for a Guest Relations Manager to join Jumeirah at Etihad Towers. The main duties and responsibilities of this role are:
To ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.
To liaise with the Reservations Department after receiving completed Guest Preference forms, and action them accordingly.
To check all VIP arrival suites (and other arrival suites) for the day and report any issues to be raised to the relevant departments.
To ensure that orders are placed to ensure timely delivery of VIP amenities for arriving and in-house guests
To spot-check the delivery of amenities of in-house long-staying guests.
To assist with guests escort and ensure that every guest is escorted upon arrival to the hotel
To ensure that every guest checking in is offered a welcome drink.
To oversee the organisation of the guest cocktail and communicate approximate numbers of attendees to the relevant departments.
To supervise the Team Leaders, Guest Relations Executives & Lobby Ambassador’s.
To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotels facilities and services.
Qualifications About you: The ideal candidate for this position will have the following experience and qualifications:
Degree qualification from a recognized hotel or business school
At least 2 years experience in a Assistant Manager role.
Working with a culturally diverse workforce
Proficiency in spoken and written business English.
Competent in Microsoft Office applications.
Able to effectively communicate with all levels of colleagues and Management
About the Benefits:
This position offers a highly competitive salary and package which include: your own single room accommodation/live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
