About Jumeirah and Jumeirah at Etihad Towers:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalised care, craftsmanship, and a passion for unique culinary experiences. Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views. The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital. Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.
About the Job: An opportunity has arisen for a Guest Services Assistant to join our Telephones department in Jumeirah at Etihad Towers. The main duties and responsibilities of this role are:
Ensure that Wake up Calls is set correctly and punctually and that any failures are followed up.
Ensure that all faxes (especially for guests) are collected by the concierge and delivered immediately and they are recorded properly
To answer all phone calls according to the Jumeirah company wide standards
Ensure that guest messages in Opera are typed correctly following the Jumeirah standard.
Ensure that all operators are aware of the resort’s fire, safety and emergency procedures.
Regular update the digital phone book on the opera front office system.
Qualifications About you: The ideal candidate for this position will have the following experience and qualifications:
High School Graduate
Good communication Skills
Good command of English
At least 1 year experience in a similar role
About the benefits:
This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates
