About GEMS
Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation.
About the School GEMS FirstPoint School is situated on The Villa community in Dubai. It is a Premium British Curriculum School currently providing an excellent standard of education for over 1700 students from FS1 to Year 13 students, with plans to grow to over 3500 in the coming years. The school has grown rapidly and continues to be popular with families from across Dubai with over 90 nationalities represented. We are housed in state of the art buildings with separate sports and performing arts centre, swimming pools, theatre, sports hall, drama and music rooms. Our main building contains specialist facilities, such as, a robotics and electronics lab, food technology kitchen, textiles and design suite, science labs and much more. We pride ourselves on being inclusive and values-driven, creating a learning environment that promotes problem solving and learning through doing. Our curriculum offers a full, broad and balanced range of learning opportunities both in and out of the classroom, with a particular emphasis on enterprise and technology teaching to all year groups. As part of the vibrant, local community, our students have the opportunity to study Arabic and UAE social studies, while working towards globally recognised i/GCSEs and A-Levels in a broad selection of subjects.
About the Role Job Purpose As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.
Key Accountabilities Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
Attend staff meetings and serve on committees as required.
About You You will have a minimum of 1 years experience in a front of house or customer service role. You will have secretarial and computer skills at a professional level and will be an advanced user of Microsoft Office.
You will have excellent presentation skills and will be able to communicate with a variety of internal and external stakeholders in an effective, professional and timely manner. Working under pressure, you will be able to multi-task in an efficient manner and be able to manage a high workload at peak times throughout the school day. You will deliver an outstanding customer experience in all situations.
About Your Benefits 52 days of paid annual leave, medical insurance, flights and Tuition Fee Concession in GEMS schools.
