National After Sales UAE - Volvo Trucks and Construction Equipment Only

Al Futtaim Group, Al Futtaim Auto & Machinery Co. (Famco)

Dubai, UAE

Al-Futtaim Auto and Machinery Company (Famco) is a member of the Al-Futtaim Group, one of the largest privately owned business houses in the lower Gulf. Famco's UAE business covers the supply of products & services to a diverse range of industries and commercial undertakings covering transport, construction, manufacturing, warehousing and the marine sector. Famco serves these industries with world-class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Linde Material Handling, Yanmar, Himoinsa etc.

We are currently looking to recruit passionate, dynamic and experienced Head of Aftersales for Volvo Trucks, Buses and Construction Equipment. Experience across all Volvo products would make you a prime candidate for application. You will strategically manage and develop all aspects of Volvo Trucks, Buses and Construction Equipment Aftersales operation while focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability. Reporting to the Managing Director, you will be responsible for the following tasks.

• Lead and Motivate the Branch team to ensure that the branch operates at an optimum level, meeting agreed business and personal targets and fiscal goals.
• Prepare business budgets and forecasts after consideration of immediate and future market opportunities and constraints, planning alignment of branch resources accordingly.
• Manage, protect and provide for all facilities within the scope of the branch, ensuring a high level of Health & Safety, and delivering the environmental requirements in line with current & proposed future regulations.
• Deliver a high level of clear and brand aware communication, both internally and externally, in a timely manner, creating a free flow of information and ideas
• Implements training and coaching of staff to ensure that they have the capability to perform competently in their roles.
• Carries out appraisals in line with the company system and requirement, creates, and maintains a branch succession plan.
• Ongoing optimization of business processes in close agreement with Divisional Managers, adoption of best practices from other service operations
• Communicates, promotes and encourages the implementation and adherence to all company policies and procedures
• Executes additional tasks in order to meet business project-related or development and change objectives.

To consider you for this position you will have the following experience:

• Diploma or equivalent further education in an business management or automotive subject
• Minimum of 10 years' experience in aftersales management capacity in truck and Construction Equipment industry a must. Volvo brand experience would make you a prime candidate for this role.
• Detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales.
• Balance sheet, profit & loss, cash flow and standard business metrics.
• General user of: Microsoft office packages, workshop loading, and parts management systems
• Excellent communication skills, English.

About The Company:

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organization, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralization, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional Internal Information:

• Reports to:
• Band:
• Work Level:

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.

You must inform your HRBP in confidence of your application.

Please note that this vacancy may be advertised externally in the next week so apply without delay.