No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the job The Retail Sales Representative is responsible for optimizing the IKEA shopping experience in the shop to secure satisfied customers and increase sales. You will maximise sales in your area of responsibility using knowledge of your particular product range, your top-sellers, 3 Aces and 1 King and the local market and customers. You will use IKEA tools and the experience and expertise of your colleagues. You will also support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.
Your assignment - Contribute to fulfilling the four tasks of the IKEA store: to act as a highly efficient, and staffed sales mechanism, to show home furnishing solutions full of inspiring home furnishing ideas, to serve as a well-qualified home furnishing specialist, and to provide a day out for the whole family
Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
Convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
Understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
Actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
Lead and/or support the implementation of planned commercial activities involving your department throughout the store.
Ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/övertag).
Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
Familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
About you As a person, you
- Possess high school education
- 3 to 5 years experience in sales or customer service role, preferably in retail/customer-focused service industry
Experience of working in a fast-paced environment.
Experience of actively selling through understanding customers and their needs.
Business-minded and result-driven with a customer focus.
Confident in approaching and talking to people in a proactive manner.
Interest in people's everyday life at home and home furnishing.
Enthusiastic and able to work with others in a team.
Open to change/highly flexibility.
Ability to take personal initiatives.
Excellent attention to detail.
Ability to prioritise and organise your own work to make efficient use of the time available. * Fluency in Written and spoken English & Arabic
Interest? Then please join us for a rewarding career journey!
We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
