Responsible for management of IT Service Desk operations and services. The first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, answers incoming calls, track all information in a call tracking system, and uses a knowledge base tool to resolve tier 1 requests in a timely fashion. Escalates unresolved problem/issues to the proper tier 2 and 3 support team.
Client Details
Reputable public sector organisation driving a large IT transformation.
Description Respond to questions from all emails and callers escalated from Service desk Agents.Maintaining the IT Service Desk which acts as the central point of contact and first level for computing support.Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.Insuring the implementation of ITIL frameworkMaintaining the Service Desk application and server.Providing primary liaison and customer service to the IT user community.Prioritising service request according to polices and business needs.Assist in the development of policies and procedures and ensure their implementation and enforcement.
Profile Degree in Computer Science/Engineering or equivalent.Experience leading an IT Service DeskExperience implementing ITIL frameworksExtensive knowledge of information technology service management standards and concepts.Knowledge and experience with service desk management systems.
Job Offer Competitive salary package on offer for the best candidate
Skills SERVICE DESK AND HELPDESK AND ITIL AND SUPPORT
Job Details Job Location Sharjah, United Arab Emirates
Company Industry
Education, Training, and Library
Company Type
Recruitment Agency
Job Role Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Job Ref.
JB3817719
Preferred Candidate
Career Level
Management
People who applied to this job also applied to
Sapphire Recruitment Consultants Dubai, UAE
Alshaya Qatar
Lulu Group International Abu Dhabi, UAE
PHARMATRADE GROUP Dubai, UAE
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Job Title IT Service Desk Manager - ITIL
Company Name
People who applied to this job also applied to
Sapphire Recruitment Consultants Dubai, UAE
Alshaya Qatar
Lulu Group International Abu Dhabi, UAE
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- IT Service Desk Manager - ITIL
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