Application Management
- To manage, consult, teach, troubleshoot, setup and maintain respective domain solutions to agreed service level standards.
- Investigates and develops specifications for system changes to handle workloads and high availability.
- Develops and maintains documentation for Technical solution modifications.
- Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
- Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
- Performance against agreed business service level agreements (SLA’s)
- Reduction of Service Incidents
- Resolution of Service Request and Requests for Change within SLA agreements
- Number and severity of security incidents and breaches
Solution Delivery
- Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
- Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
- Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
- • Accuracy in development estimates given
- Solution delivery on-time and within budget
- Compliance with development standards and best practices
Other Key Responsibilities
- To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
- Contribute to the improvement of the solutions and business processes.
- Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.
- Contribution to business excellence initiatives within EIT
- Peer appreciation and feedback
5. PERSON SPECIFIC:
Education: college or University degree in Business or Computer Science or a related discipline
Minimum Experience and Knowledge:
Al least three complete projects in SAP HCM or 5-7 years’ experience. ABAP language understanding is desirable.
Job-Specific/Technical Skills required to complete the tasks:
Technology domain expertise in SAP HCM business applications.
Analysis and troubleshooting skills used to support end users.
6. COMPETENCIES:
Functional:
- Proficient
Systems Development
- Developing
IT Security Management
Business Process Design
IT Quality Assurance
IT Project Management
Service Management
Solution Design & Architecture
Risk Management
Infrastructure & Technology
