Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Scope of Position (i.e. projects involved with and role within group): The Application Engineer (AE) is responsible for representing Corning as a product and system expert for Middle East, including occasionally support for all EMEA region. She/he must be technically knowledgeable about the application, assembly and specifications of Corning Optical Communications products in order to provide correct information to our customers quickly and reliably. The Application Engineer must understand the customer needs and promote the value of Corning solutions which meet those needs in order to achieve the highest profitability.
Responsibilities: - Provide technical support, training and presentations of Corning products directly to end customer, installer, or distribution partners
- Advise customers (internal or external) about products and their use in various applications
- Must be able to explain benefits and determine detailed list of part numbers required for a system solution in order to fulfill customer RFQs (request for quote)
- Create datasheets, technical papers and customer responses as needed
- Provide pre-sales and after sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer site
- Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms
Requirements: - Technical University Degree. Required Years and Area of Experience (Preferred Telecom or Datacom): 2-4 years
- Strong Arabic and English writing and speaking skills
- Demonstrated Technical Support Experience
- Ability to convey technical, complex ideas to highly technical customers/colleagues or less technically inclined customers/colleagues
- Ability to present/give training comfortably and confidently in front of groups from 10-50 people
- Ability to work comfortably in team collaboration in order to support others, learn from others and share information with others
- Strong computer skills (MS Windows based: Power point, Word, Excel, Visio)
- Energetic with a desire to learn
- Good hand skills: basic mechanical /troubleshooting/repair skills
- Basic programming skills (visual Basic, Excel)
- Travel Requirements: up to 40% of the working time as required, primarily Middle East. However candidate must be prepared to travel anywhere within EMEA region including US or Asia for support
- Flexibility to travel on short notice requiring overnight stay
- Must have proper Visas to allow unrestricted travel
- Candidate must possess current and valid local driving license and clean driving record to allow renting vehicles as required
- Hours of work/work schedule/flex-time: 40 hour week plus travel time as required. Some weekend work or travel required.
