Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 90+ cities across 15 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Read more about us and .

ABOUT THE CUSTOMER EXPERIENCE TEAM

The Customer experience team is responsible for building products which are showcased in Careems customer-facing Android & iOS apps along with the website and the mobile site. The teams charter spans across all experiences touching the customer starting from acquiring them to customer support and beyond. We hire the best people and let them thrive in a fast-paced & innovative environment so that they can simplify & improve the lives of millions of Careem customers.

ABOUT THE ROLE

The role of Product Manager - Customer Experience is to own creating delightful, seamless, end-to-end experiences for our customers across different markets. Success means you are eliminating current, anticipating future pain-points and replacing them with 'wow' moments, the results of which can be clearly seen in KPIs. You are expected to drive conceptualization, development and rollout of simple experiences to complicated & frictionful problems. You will work closely with engineers, data analysts and key stakeholders in the company to understand the customer and their problems and break down complex operational tasks as well as collaborate with several business teams to implement simple & innovative solutions that drive business impact.

This role requires strong collaboration and influencing skills, ability to drive concrete business results with engineering, marketing and product functions, attention to detail, passion for user insights and user value, and strong, objective business judgment. Your experience includes working with engineering to influence product roadmaps and business stakeholders to create strong business cases. You are a data driven decisions maker and you love driving business results through impactful insights. Key responsibilities include:

• Manage the entire product lifecycle from strategic planning to feature roll out. Identify, conceptualise and develop new products as well as iterate on existing products.
• Develop, lead and implement projects such as company-wide go-to-market plans while ensuring timely delivery of projects in collaboration with other departments.
• Understand the need of our markets and keep pace with industry trends to prioritize and deliver solutions
• Continuously identify and implement improvements to the current working practices to ensure quality and speed of product delivery
• Define and track team KPIs/targets: report to relevant stakeholders and recommend actions

• Define hypotheses, implement end-to-end experiments and create analyses resulting in data-driven conclusions and recommendations.

REQUIREMENTS

The ideal candidate will be passionate for improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:

• 4+ years of prior product management experience
• Proven track record of working with cross-functional teams, delivering highly successful and innovative products
• Experience in formulating a product vision and owning the results and communication with leadership and multiple different stakeholders
• Passion for building world-class products and services
• Ability to get hands-on and catalyze decision making in a complex operational environment
• Eagerness to learn and innovate
• Strong technical skills and ability to drive technical discussions
• Hacking skills to identify quick wins and minimize time to market
• Strong numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data
• Excellent communication and relationship building skills
• High commercial awareness and ability to demonstrate competence in analysing and interpreting data
• Experience working within the technology industry

• Experience designing and conducting complex A/B tests is highly desirable

• Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer Science, Engineering, Data Science, Mathematics or Statistics

BENEFIT SUMMARY

We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join one of the fast-growing companies in the region and shape its direction