primary responsibilities: 1.Specifically responsible for the 1st level support of the Central Systems interfaces.
2.Superior communication to and with the Central Systems Data Team resolving in any inconsistencies with the transmittal of data between the two systems.
3.In conjunction with Central Systems Data team escalate support issues and development requests to Micros-Fidelio Central Systems Support.
4.Responsible for the entry, tracking and management of all incoming support calls.
Work to ensure that contractual service expectations are exceeded.
5.Work with Dusit IT Support and Micros-Fidelio Support teams to ensure service level requirements are exceeded.
6.Assist in configuring and installing and supporting Central Systems Interfaces for selected strategic projects when required.
7.Train the concepts and procedures of Central Systems Interfaces Dusit IT support team.
8.Duties may include travel, shiftwork and weekend work.
9.Resolves data integrity issues and coordinates communication to the Central Systems Data Team.
10.Guest Support – Cyber Assist, Data Backup, Handle IT Contingency Situation.
11.Prepare & review daily, weekly and monthly business unit reports.
JOB REQUIREMENT 1.Minimum education of Bachelor degree or Diploma in Computer Science, Computer Engineering
2.Minimum of 2-3 years of IT supervisory experience, preferably in medium-large organization. Exposure to hospitality industry is highly desirable
3.Strong knowledge in Fidelio, Opera, Micros, PC, Computer Security, IP TV, IP Telephone,LAN, WAN. and other applications widely used in hospitality business.
4.Have good English communication skills both in written and spoken
5.Posses professional disposition with excellent communication and interpersonal skills
