The primary function of this position is to provide second level support to repair or to determine problems in computer systems and related equipment
- Provides immediate solutions when possible, furnishes feedback to the users/customer, informs the IT Manager on reoccurring problems and issues that are affecting multiple users, enters resolutions into the tracking system
- To assist users and guests, advice, handling of incidents/requests for services
- To supervise, assist, advice and provide training and coaching of staff and internal customers and system
users to ensure full understanding and commitment to business achievements
- Conveys the image of the hotel
- Assist to IT Manager in network planning, installation, implementation, maintenance, security, trouble shooting and back-up of systems
- Monitor and detect malicious intrusions, hacking and other unauthorized access
Desired candidate should hold a certificate/diploma in Computer Science/ IT with a minimum of 1 year experience as IT Assistant in Hospitality. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· PMS System: Opera, POS System: Micros 9700, Micros 3700, BO System: SUN, OASYS, HSIA, Inventory Control System
· Networking and Wireless System
