Job Description - Respond to incidents/requests assigned to the Access Management and provide first level technical support to resolve system access related incidents over the phone or remotely
- Monitor the status and progress towards closure of all access related service requests
- Consult with business units when implementing access levels for new systems to ensure quality and accuracy
- Create accounts and manage access control for business applications and other IT systems based on company’s policies Responsible for granting end-users access to network files/folders
- Assist in defining and implementing role based access security for Daman applications
- Perform regular cleanup and quality check to ensure obsolete, unused system-accounts and resigned staff users-accounts are removed on time
- Liaise with the Service Desk team and end-users for basic user support issues relating to access fulfillment
- Management and administration of Access Management Applications
- Ensure security through privacy & data protection
- Involve in testing the Users Admin modules of new systems and highlight discrepancies
- Coordinate user’s service requests and provide immediate escalation of password breaches to Information Security department
- Monitor all aspects of Daman’s Access Management processes for security violations
- Escalate system limitations and constraints to IT Management
- Support the changes to Access management processes and procedures as well as suggest appropriate improvements on existing processes
- Respond to audit queries related to Access Management activities
- Maintain and assess operational requirements and service issues for improvement opportunities
- Provide technical expertise to team members in providing or modifying access
- Drive Operational excellence through effective training and supporting other team members, cross team collaboration and continues process improvement.
- Troubleshooting and resolving access management workflow issues.
- Coordinate with ITSM tool administrator for any process flow creation/ modification
- Coordinate with GRC for any modification in AM scope and workflow
- Monitor Access Management day to day operations including AM call centre and provide necessary support to team members.
- Develop strategies aligned to the policies and roadmaps to continue enhancing the control effectiveness of access management across the enterprise
- Coordinate with Core and In House applications team on advanced troubleshooting of access related issues
- Interfaces with peers, technical & business staff, vendors, customers, and all levels of management
- Act as SPOC (single point of contact) for AM
Prepare weekly and on demand management reports
Skills Work Experience Requirements
· Minimum 5 year of experience in Information Technology field out of which 2 years in IT Security or any related area is a plus.
· Experience in the area of Identity and Access Management and working with Active Directory, MS Exchange, Web based applications and access related activities
· Knowledge of IT Risks and Security
Education Bachelor degree in Computer Science, Computer Engineering or equivalent
