The primary role of the restaurant support is to manage IT operations at restaurant level. He will be responsible to identify any IT related problem and to highlight it to the concerned person in MIS Department. He will also be responsible to assist in any upgrade or IT related training in the restaurant.
Duties & Responsibilities: - Assist in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc.)
- Highlight technical problems and diagnosis of the same
- Configure and install operating systems and make appropriate changes in the network as needed
- Install new software as needed and set up new user accounts for employees
- Request for new hardware as directed
- Onsite tech support and operating system and hardware/software diagnostics as directed
- After-hours follow up/actions also a requirement as needed
- Analyze computer hardware problems, rectify them, servicing and replacing parts when necessary
- Act as the middleman between user and MIS team
- Utilize the agreed SLAs with the vendors in taking the IT services and report any breaches
- Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)
Skills Skills/Qualifications: - Valid UAE driving license
- Bachelor's degree in Computer Science/B.Tech (Telecommunication)
- One-year certification in Computer Science or related field or equivalent job experience
- Must have a certificate in Windows Operating System and any Virtualization platform
- Knowledge in MS SQL
- New store opening or new business set-up experience
Experience Year/Area:
- At least one-year experience in a similar support role
- At least one-year experience with hardware repair and troubleshooting problems with PCs or retail POS terminals
- At least one-year of hands-on networking experience (LAN/WAN deployment)
- Familiarity with POS software (Aloha)
- POS hardware familiarity and knowledge of retail POS environments (IBM, Radiant, Symbol)
Job Details Job Location Dubai, United Arab Emirates
Company Industry
Catering/Food Services/Restaurants
Company Type
Employer (Private Sector)
Job Role Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Job Ref.
JB3829640
Preferred Candidate
Career Level
Entry Level
Years of Experience Min: 1 Max: 2
Degree
Bachelor's degree / higher diploma
Age
Min: 22 Max: 32
This job is posted in the following Specialties:
People who applied to this job also applied to
Michael Page Abu Dhabi, UAE
Stratix Consultants Al Kuwait, Kuwait
MorgenAll Dubai, UAE
Huxley Associates Abu Dhabi, UAE
silver ring Al Kuwait, Kuwait
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Job Title IT Field Support
Company Name
People who applied to this job also applied to
Michael Page Abu Dhabi, UAE
Stratix Consultants Al Kuwait, Kuwait
MorgenAll Dubai, UAE
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