- Company Name: Starwoodcareers
- Employment Type: Full Time
- Monthly Salary: Unspecified
- Job Role: Desk Manager
- Minimum Work Experience: 0-1 Years
- Minimum Education Level: N/A
- Listed By: Employer
- Career Level: Manager
Description: Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
W Dubai - The Palm
The first W Escape in the Middle East, set to make its debut in 2018, celebrates Dubai's cityscape contrast where modern man-made geometrical formations erupt and clash with the fluid and organic shapes of nature, while nodding and winking to the local landscape.
Located in the west crescent of the Palm Jumeirah - the most innovative and ambitious man-made creation of all, W Dubai-The Palm presents itself as a 24/7 destination with a dynamic programming that brings what's New/Next in Fashion, Music, Design and Fuel to a seaside setting. Never Boring. Never follow. Never enough.
W Dubai - The Palm comprises:
- 350 rooms and suites, all with sea views
- Six B&F vibrant venues
- Great Room and 3 Studios and 2 Strategy rooms
- WET Deck, Private beach, FIT and AWAY® Spa
Qualifications : JOB SUMMARY Assists the Welcome Office Manager in overseeing the Welcome office functions and supervising Talent on a daily basis. Responsible for acting as the hotel management representative and ensuring all aspects of the guest experience are seamless and a true reflection of the W Branded experience. To also ensure all the relevant guest experience information is recorded in the approved format and is made available to all relevant hotel departments.
CORE WORK ACTIVITIES
·Manages the Welcome talent, including the Welcome Desk Agents, Welcome Ambassadors, Door Ambassadors to ensure all Brand Standards are been met as well as established HID's are being followed.
Ensures all guests are met in a warm and welcoming way, talent are committed to provide WOW moments, proper identification and credit are established for all guests, and all posting, cash transactions, account settlements and deposits are handled correctly and that the cashier closes are been checked.
Guest complaints and problems are handled efficiently and professionally, and ensure follow up with the guests.
·Ensures all complaints are logged into StarGuest and handed over between shifts.
·Trains and maintains the talents performance in the upselling program, the MAGC program as well as the SPG (Starwood Preferred Guest) program.
Approves the talent and TC's financial transactions and forwards them to the needed position/department.
CANDIDATE PROFILE Hotel Management degree preferred. At least 1 year in a similar managerial role in a 5* hotel environment. Extensive knowledge of OPERA PMS
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
