Loyalty Partnerships Manager- Chalhoub Group
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
We are currently looking for a Loyalty Partnerships Manager to join us in this continued mission.
What You’ll Do
Set the vision and strategy for targeting the suitable partners and alliances across various partnership verticals
Develop and Evaluate potential partner business case
Build a quarterly partnerships plan and review internally with business heads across verticals
Develops and sells the value proposition and currency of loyalty program to the partner
Negotiate the partnership contract with clear definition of scope and deliverables on behalf of partner and loyalty programme
Sourcing experiential and money can’t buy experiences that generate value add to the member and the loyalty programme
Manage costing in relation to benefits across tiers
Contracting and managing partnership renewals
Implement the partnership including operational and financial
Create and manage the annual partnership plan across verticals and budget in terms of promotions and communications
Manage the partnership communication plan
Manage the financial relationship between loyalty programme and partners
Manage all partnership based reporting and business reviews
Review partner performance and address actionable insights with the partner
Suggest programme enhancements based on partner feedback
To review the performance of the existing partners within the programme and look increase value consistently
Develop and provide training material for partner staff
Work with and understand technologies that support loyalty function to pull out reports and manage work related requirements
Partner agency and vendor management and ensuring partner SLA’s and KPI’s are clearly communicated and adhered too
Manage budgets and forecast opportunity cost and incremental value add due to partnership engagement
What You’ll Need to Succeed in this Role:
At least 3-5 years experience in the similar role and a cumulative experience over 7 years of strategic implementation, sales leadership, account management or project management experience.
This position demands Strong relationship management, interpersonal skills, demonstrated time management and prioritization skills.
Aligned with the vision – therefore sourcing relevant partnerships and business development in line with the programme objectives
Consistently meeting performance KPIs and metrics
Meeting the partnerships plana and keeping internal teams aligned
Can-do- attitude, team player and willing to go above and beyond your role
Effective management of team/ vendors to source the right partnerships
Successful delivery of clear written & verbal briefs to the internal team
Other skills needed for this role...
Approachable attitude, agile and can-do attitude to create and be part a new department
Proactive, committed and capable of taking lead and closing business contracts
Strong verbal and written communication skills
Great at relationship building to help business development and build meaning partnerships
Rationalise to show benefit to partner and loyalty programme
Implementation and process orientation
Abreast with latest openings and lifestyle related experiences regionally to drive relevant partnerships
Skilled in analytics and strategic planning
Local knowledge and connections
MS Office – Drafting quality presentations, building business models on excel etc.
An interest in getting involved and making things happen.
An ability to focus on both the immediate challenges and the bigger picture.
A willingness to travel within the region when required.
We can offer you: The opportunity to be the voice of a globally renowned concept and drive the Chalhoub Group brands to new heights
Staff discounts at all participating Chalhoub partner brands
The chance to live and work in a dynamic regional retail hub
Onsite canteen serving daily lunch
Onsite gym
