Job Description We are currently looking for dynamic and self motivated Housekeeping professionals who want to move their careers forward.
As a Housekeeping Order Taker you are responsible for all communication between the Housekeeping department and other department whereby your role will include key responsibilities such as:
- Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
- Answer the telephone according to Rotana standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
- Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
- Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
- Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department
- Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
- Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
- Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Rotana standards
- Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
Skills b
Education, Qualifications & Experiences
/b
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
b
Knowledge & Competencies
/b
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
