Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a BLeisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost

Contract Job Level

Job 24 Job

Fixed-term contract: Yes

Duration of fixed-term contract (in months): 24

Status Full Time

Anticipated Start Date 07-07-2018

Skills Level of Education Others Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Is in charge of tidying and cleaning bedrooms, bathrooms and common areas every day, in line with applicable norms and standards and the rules of safety and hygiene
• Remains polite and courteous at all times whatever customers may request
• Respects guests' privacy while working (for example, by respecting the "Do not disturb" sign)
• Takes guests' behaviour patterns into consideration
• If necessary, explains to guests how to use certain equipment.
• Is familiar with the specific guidelines and instructions given by the Floor or Head Housekeeper (depending on the hotel) and applies them
• Cleans and tidies rooms, bathrooms and common areas in line with the brand's standards, the rules of hygiene and cleanliness and the procedures implemented by the Head Housekeeper
• Checks that equipment is in good working order, informing the Floor or Head Housekeeper (depending on the hotel) of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Restocks the mini-bar if necessary
• Sorts and counts dirty linen items before sending to laundry
• Sorts waste
• Respects guidelines on the use of cleaning products
• Handles hotel equipment, complimentary welcome gifts and room linen with due care
• Is responsible for cleaning and restocking the trolley every day
• May have to deliver and / or clear room-service trays
• Is responsible for the "master key"
• Keeps the trolly and store room impeccably tidy

Key tasks

Vous vérifiez la propreté et l'agencement des chambres, et des parties communes (couloirs, escaliers…). Vous veillez à ce que rien ne manque et gérez les stocks de produits et fournitures nécessaires. Vous pouvez vous occuper des achats de produits et matériels. Vous dirigez et contrôlez l'ensemble du personnel d'étage et remplacez la gouvernante générale durant son absence.

Pullman and its talent community The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.