Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.

We have an Ambition to operate 100 preferred hotels by the year 2020.

Job Location

Studio M is a chic urban hotel brand that is part of the Millennium Hotels and Resorts.

Studio M provides thoughtful, well designed spaces with the “cool” factor combined with stylish, high quality rooms and integrated fuss- free technology. The stylish and contemporary Studio M offers 215 rooms, 8 suites and 100 apartments designed with integrated technology for both business and leisure travellers

Studio M is located near Dubai International Terminal 2, Dubai Police Headquarters and Dubai Free Zone Authority at walking distance to Al Qiyadah metro station.

Key Job Responsibilities

Under the general direction of the Front Office Manager or his/her delegate and within the limits of established Millennium Hotels & Resorts brand and local policies and procedures, your role is responsible for all activities relevant to the Front Desk such as the reception, check in/out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. This position is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties. To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel and promotes the desired work culture.

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.

· Registers and rooms all arrivals according to established procedures.

· Maintains intimate knowledge of departmental standards and procedures.

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

· Maintains cashier float and ensures accurate daily report of all money received.

· Cashes hotel guest's personal and travellers checks and assists with currency exchange.

· Keeps abreast of all modifications to accounting policies and procedures.

· Responsible and attends to guests request of using the service of safety box at all times.

· To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.

· To check in and register guests accurately in accordance with established policy and procedures.

· To copy and accurately file guest passport upon arrival ensuring legal compliance.

· To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Millennium Hotels & Resorts Loyalty programs.

· Attends to guest's complaints, inquiries and requests, referees' problems to FO Supervisor/FO Manager if he/she unable to assist.

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

· Performs the audit balances and prepares all works for audit in an orderly fashion.

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

· To liaise with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.

· To be a salesperson and anticipate guest needs when offering a room.

· To follow country and company legal requirements and procedures.

· To maintain cash float, according to the department standard.

· To file correspondence, forms, etc on the spot to guarantee a tidy and organized desk.

· Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.

· To actively participate on increasing of hotel revenue through upselling, walk-in and selling additional services.

· To enforce and follow the hotel credit policy.

· To update OPERA immediately with any changes.

· To liaise with Reservations ensuring Reception is fully updated on today's arrivals.

· To carry out all tasks on the daily check list efficiently and thoroughly.

· To handle all tasks given by FO Supervisor/Night Manager/Front Office Manager.

· Log security incidents and accidents in accordance with hotel requirements.

· To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.

· To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

· To promote a helpful and professional image to the internal and external customer.

· To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).

· To use guest names whenever appropriate.

· To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.

· To be aware of the hotel management, their office location, role and availability.

· To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.

EXPERIENCE, CERTIFICATION & EDUCATION

· University Bachelor Degree or Higher Secondary School certificate.

· Must have excellent communication skills (verbal & non-verbal).

· A minimum of two (2) years experience in a similar capacity at any 4 or 5-star international hotels.

· Diploma in Hospitality or related courses an asset.

· Good knowledge of OPERA System and computer literate.