Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.

We have an Ambition to operate 100 preferred hotels by the year 2020.

Job Location

Studio M is a chic urban hotel brand that is part of the Millennium Hotels and Resorts.

Studio M provides thoughtful, well designed spaces with the “cool” factor combined with stylish, high quality rooms and integrated fuss- free technology. The stylish and contemporary Studio M offers 215 rooms, 8 suites and 100 apartments designed with integrated technology for both business and leisure travellers

Studio M is located near Dubai International Terminal 2, Dubai Police Headquarters and Dubai Free Zone Authority at walking distance to Al Qiyadah metro station.

Key Job Responsibilities

The Accounts Receivable responsibility is to respond to basic client inquiries and other clerical tasks related to maintaining the A/R records like the billing, checks and daily reports of the organization in accordance with Millennium Hotels & Resorts Policy and Procedure and to contribute to the performance of the hotel by facilitating the proper review, timely processing, communications of all guests billing, the collection thereof. It also includes securing revenue by verifying and posting receipts, and resolving any discrepancies.

· Assist the sales effort in establishing customer credit, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.

· Provide customers with accurate and timely invoices, statements and schedules.

· Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor.

· Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.

· Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.

· Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing.

· Monitor and prepare financial reports in accordance with Millennium's requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.

· Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.

· Keep Director of Finance informed of any unusual events and/or deviations of policies or procedures.

· Review documents received from Night Audit (Edit Reports, folios, F&B checks, Morning Reports).

· Identify A/R account numbers for “amounts not transferring”.

· Review C/L transfers and ensure that A/R account numbers are correct.

· Per “Transfer Programs” menu, transfer all folios.

· Run an A/R Master List and a Balancing Report.

· Review Balancing Report to identify payments, credits, or other items which can be applied against specific A/R folio items. Post payments and match against checks received by Mail report from previous day.

· Close A/R (Input yesterday's rate) and perform daily A/R save.

· Run A/R Ageing Summary and A/R Ageing by class reports (using today's date). Distribute to Controller and retain one copy for files.

· File all Night Audit and transfer reports in binders. File checks received by mail and A/R Folios.

· Accumulate C/L Rebates as necessary, obtain appropriate approvals and have posted by Front Office.

· Review current day's checks received by mail reports for information purposes, prepare C/L rebates for credit card commissions.

· Remove paid bills from A/R Unpaid Bills file and file alphabetically in Paid File. Notify appropriate management upon receipt of sensitive accounts.

· Determine current bills to be prepared based on review of A/R ageing summary and on discussions with group co-coordinator.

· Run bills (computerized or manual) and pull supporting documentation to attach to bills.

· Distribute bills and documentation to customer, and alphabetically in A/R unpaid bills file.

EXPERIENCE, CERTIFICATION & EDUCATION

· University Bachelor Degree or Higher Secondary School certificate

· A minimum of 2 years' experience in a similar capacity at any 4 or 5-star international hotels.

· Fluent in English both verbal & non-verbal.

· Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

· Well versed all Accounting Software.