POSITION OBJECTIVE Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
Implement operating procedures at the store as per the company and Brand standards
Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
Provide feedback to the Area Manager and Operations Manager with regards to employees and products
Key Responsibilities Brief and guide the staff on achievement of the daily / weekly / monthly sales target
Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
Ensure minimal stock loss manage stockrooms
Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
Apply creative techniques to achieve / exceed the store sales target
Ensure has the required stock levels to maximize the sales
Weekly audit the store administration and resolve discrepancies if any
Manage the daily roaster, leave and grievances of the retail staff
Maintain the visual merchandising standards at the stores all the time as per set VM standards
Promote the Club Apparel Loyalty Program of the company for repeat sales
Supervise the store and provide feedback to the Area Manager with regards to the employees and products
Ensure awareness and vigilance at all times of security in the store without any negligence
Must be updated about the various brands of the group for suggestive selling to the customers
End to end store operations responsibility
Must be physically fit to stand for extended hours and heavy lifting
Qualifications Experience in a retail / restaurant environment in a Junior management or supervisor role involving the management of people and be able to demonstrate leadership qualities and sound management delivery of procedures and policies.
Food Safety First Level (Basic Food Hygiene Certificate)
Experience working with the general public in a customer service environment.
A good standard of basic literacy and numeracy. This can be evidenced by achieving Mathematics and English GCSE at grade C or above (or equivalent qualification) / OR by experience which demonstrates the ability to carry out efficiently the duties of the job.
