POSITION OBJECTIVE Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
End to end store responsibility in absence of Store Manager
Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
Provide feedback to the Store Manager and Area Manager with regards to employees and products
Key Responsibilities Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
Regularly audits own store administration and resolve any issues
Manage the daily roaster, leave and grievances of the retail staff
Maintain the visual merchandising standards at the stores all the time as per set VM standards
Promote the Club Apparel Loyalty Program of the company for repeat sales
Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
Ensure awareness and vigilance at all times of security in the store without any negligence
Must be updated about the various brands of the group for suggestive selling to the customers
End to end store responsibility in absence of Store Manager
Must be physically fit to stand for extended hours and heavy lifting
Qualifications Excellent organizational and time management skills
People skills with the ability to lead and motivate a team.
The ability to work in high-pressure situations and to “think on your feet.”
