Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.
Position: Private Client Stylist
Location: Dubai
Reporting to: Head of Private Client
Who we are: Farfetch is unlike anything in the world of fashion and technology.
Our mission: To revolutionize the way the world shops.
To do it, we need innovators. People who challenge convention and dare to dream. We've gone from a start-up to a billion-dollar business. But we're not done yet. Far from it. Be bold. Be brilliant. Together, we can be extraordinary
We have rapidly grown into a truly global company since our launch in 2008 and we're continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our 'Think Global' value in everything we do.
We are a global team of over 2,500 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo and now Dubai.
We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.
About the department: Together, our client-obsessed team create an unrivalled, personalised shopping experience in the luxury fashion industry. We understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focussed on earning heart share of our clients.
One of our priorities is to increase the spending power of an existing client book along with engaging new clients, while developing potential clients. We approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences.
About the role: - You will be responsible for cultivating and developing relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.
- You'll develop a unique skillset as you engage and drive customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.
- We need someone with strong client development skills, solid commercial acumen and a deep knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets. Experience of working with high profile clients in the luxury fashion industry is essential, combined with a capability to develop strategies and action plans.
What you'll do: - You'll develop the Farfetch Private Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Farfetch Private Client service.
- You'll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI's.
- You'll create and send personalized communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
- You'll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
- You'll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
- You'll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level
- You'll support the Customer Service team to resolve Private Client issues when necessary.
- You'll attend brand events as required to aid business development and act as a Farfetch brand ambassador.
REQUIREMENTS Who you are: - You'll have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this
- You'll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling
- You'll bring an existing strong client book, with an elite list of clients (totaling at least 3m/$4m).
- You'll be able to understand and interpret analytics into recommendations
- You'll be resilient, with a problem solving and solutions focused attitude, with a logical approach to situations
- You'll have a proven ability to engage and build customer relations (clienteling)
- You'll have excellent written and verbal communication etiquette in our local language and English [adjust where appropriate]. A second language is advantageous
- You'll be an excellent team player but also able to work on own initiative
- You'll be comfortable with ambiguity, adopting a flexible approach
- You'll be organized and able to meet deadlines
- You'll have strong computer literacy and an understanding of the digital world
We can't wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be:
- Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
- Have you checked spelling and grammar? We have high standards and you don't want to miss out because of something as easily correctable as a typo.
ABOUT THE COMPANY The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
