? Provide inputs to the development of the overall division strategy and participate in developing the UAE business unit strategy in line with the vision, mission, and business objectives of the company.
? Deliver the Facilities Management strategy for the UAE portfolio while ensuring contractual commitments are successfully met.
Leadership:
? Manage the effective achievement of the business unit's objectives through leading the Facilities and Operations team in the UAE, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximise the subordinates' and the business unit's performance.
Organisation Structure:
? Contribute and assist the General Manager in defining an optimum structure for the business unit/ division so that resources are optimally utilised and communication takes place in an efficient manner.
Budgets & Plans:
? Recommend and oversee the budget for the business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
? Lead and manage the UAE Facilities Management function while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner to meet and exceed unit objectives.
? Discuss “Side-Specific-Budgets” with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers' budgeting is as appropriate and as accurate as possible.
Operations & Facilities Management
? Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, client expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
? Monitor service delivery performance and lead the evaluation of suppliers' performance within UAE to ensure the selection of appropriately qualified service providers at the optimum price in order to deliver the expected quality of service.
? Monitor resource utilisation within UAE to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
? Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programmes, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the facilities (including maintenance to audio visual equipment, BMS, chillers, generators, HVAC, IT, etc.).
? Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collect the required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag list to for the tenant, and follow up on all rectification works needed.
? Monitor the request for quotations and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimised to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
? Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees' availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
Customer Relationship & Management:
? Manage customers' expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
? Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers' issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
? Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
? Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
Contract Management:
? Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
? Manage the process of revising contracts' scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
? Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors' evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
Audit
? Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
? Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
? Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services Enova provides in the UAE.
Policies, Systems, Processes, & Procedures
? Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
Health, Safety, Energy, Environment, & Quality (HSEEQ)
? Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/ service and a responsible environmental attitude.
? Ensure corrective actions and preventive actions issued by the HSEEQ department are implemented, update the HSEEQ department about the progress of the implementation
? Ensure the legionella reporting is timely sent to HSEEQ department
? Ensure the HIRAs are finalized and yearly updated, with support of the HSEQ department
? Ensure the risk control measures arising from the HIRA are properly implemented
? Ensure availability of MS and RA for outsourced works
? Ensure relevant emergency tests are conducted
Management Reports:
? Ensure that all departmental reports are prepared timely and accurately and meet UAE division requirements, policies, and standards.
Related Assignments:
? Perform other related duties or assignments as directed.
REQUIREMENTS LEISURE EXPERIENCE IS MANDATORY
Minimum Qualifications: Bachelor's Degree in Electrical or Mechanical Engineering, preferably with a Master's degree in Management or Facilities Management; CMMS knowledge is also preferable
Minimum Experience: 8 - 10 years' experience in operations management including 2 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
Job-specific Skills:
In depth knowledge of the UAE laws and regulations as well as global best practices; decisiveness and judgment, innovative and conceptual skills, numerical and problem solving skills, communication and influencing skills, interpersonal and negotiation skills, planning and organising skills, leadership and teamwork skills, mentoring and coaching skills, project management skills, computer proficiency, risk management skills, and multiple stakeholder management skills
ABOUT THE COMPANY Enova is a joint venture created in 2002 between Majid Al Futtaim Ventures - which is the growth engine responsible for developing new businesses that complement and reinforce the Majid Al Futtaim Group leadership in its core businesses, and Veolia - the global leader in optimized resource management; designing and providing water, waste, and energy management solutions that contribute to the sustainable development of communities and industries.
Enova employs over 2,000 highly trained and multi-skilled employees serving a wide portfolio of clients in the public, residential, commercial, industrial, and healthcare sectors. Enova is the leader in energy and multi-technical services, delivering comprehensive services to its clients, and was the first company in Dubai to be certified ESCO (Energy Services Company) by the RSB (Regulation & Supervision Bureau) in April 2014.
