At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives. Our purpose is to create happiness…one smile at a time.

The Park Duty Manager will ensure a smooth and efficient operation of Ferrari World Abu Dhabi in relation to the Farah Way. The role is instrumental in creating smiles for Guests and Colleagues, protecting the company image and reputation while maximizing revenue. The role takes on a full time role as a Park Duty Manager (PDM) therefore will be added daily to the Park Duty Manager schedule/roster and will manage this accordingly in conjunction with the Deputy General Manager.

The role is responsible for coordinating daily operations, with departmental number ones and HOD’s and will work in conjunction with the communications control team, Executive Office and HSE for incident/crisis management programs. This role will be involved in training and assessing other PDM’s.

This role will be required to support the Executive Office and park operations team to help improve safety, guest satisfaction, operation efficiencies and colleague happiness initiatives.

• Maintain an active presence in the park, by completing regular rounds throughout the day.
• Identify operational efficiencies and deficiencies within the park and work with relevant departments to improve the guest experience.
• Work to resolve any guest complaints as they arise, and communicate issues to relevant departments.
• Identify trends of guest complaints, conduct root cause analysis and execute corrective active in conjunction with relevant departments.

• Manage and execute the incident/crisis management plan in the event of an incident, and make recommendations to improve the process where deemed necessary.
• Complete follow-up investigation after incidents; collecting colleague statements, CCTV footage when available, and any other associated data; and distributing to relevant parties.
• Ensure all relevant parties (including but not limited to: Park Manager, HSE, Crisis Control Team Leader, and Department HOD’s) are informed of any major incidents that occur within the facility.
• Plan, and execute regular PDM training as required to ensure consistency from other PDM’s.
• Provide on-going training for the Communications Control Coordinators in regards to Incident/Crisis Management.
• Support & execute teambuilding initiatives and park events.
• Ensure any service delivery deficiencies are resolved, and coordinate with various stakeholders on completion of such deficiencies.
• Review satisfaction results for the facility and identify any trends, and share observations and suggestions with senior management.
• Lead regular meetings for the PDM team, sharing information and giving any feedback.
• To ensure that PDM daily reports are complete, distributed and actions are taken that are raised by relevant teams.
• Contribute in park meetings and presentations as required.
• Proactively manage the daily operations of the park.
• Manage and coordinate media and VIP visits as required.
• Lead & attend daily park morning briefings.
• Create and implement ideas to stimulate increased revenue for the park, improved guest satisfaction and safety.
• Review in-park signage and ensure that it is accurate and assists the guest experience.
• Check that park website information is accurate, particularly when changes are made to park hours of operation and attraction closures.
• Perform other duties assigned by the Deputy General Manager as required.
• To meet regularly with the Deputy General Manager and suggest areas of improvement to improve guest safety and the guest experience.

Qualifications As an ideal candidate, you must have:

• Secondary education diploma or equivalent.
• 5+ years in a management role of themepark/waterpark
• 5+ years’ experience in either Operations, Guest Services, Security or HSE.
• Incident/crisis management plan exposure
• Must possess excellent communication skills; both verbal and written.
• Ability to establish and maintain effective professional relationships with all stakeholders
• Strong leadership skills.
• Proficiency in MS Office programs.
• Ability to work under pressure.
• Strong problem solving and decision making skills.
• Strong negotiation and conflict resolution skills.
• Flexibility and adaptability; must be able to work weekends, peak season as business trends dictate.
• Crisis management exposure.

Interested in this position? Apply now!