Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Outlet Manager to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.To conduct regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, service standards, up-selling approach, product knowledge, etc.
2.To conduct on the job training of future Assistants Outlet Manager’s if the situation calls for.
3.To prepare and issue duty schedules for the assigned team.
4.To ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
5.To evaluate the performance of the assigned team and initiate internal promotions.
6.To handle the welcome and seating of arriving guests with the assistance of the hostess.
7.To ensure that under no circumstances the entrance door is left unattended.
8.To maintain a professional / friendly relationship with the outlet patrons.
9.To establish and update the outlet’s database of regular guests.
10.To tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards.
11.To report any equipment failures/problems to the Maintenance Department.
12.To pass any maintenance requests to the Maintenance Department.
13.To participate in any Training/Developments schemes as recommended by senior management.
14.To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
15.To resolve guest complaints immediately.
16.To ensure that all mise-en place is done according to the whole day’s service requirements.
17.To be actively involved in the outlets promotional activities.
18.To establish a close working relationship with the kitchen and liaises with the chef about menu changes, menu presentations and live cooking activities in the outlet.
19.To control / counter signs all store requisitions (operating material, food products and beverages) and ensures their accurate delivery.
20.To attend all regular Food & Beverage departmental meetings and conduct’s daily briefings to maintain an open communication within the assigned team.
21.To take part in the month end inventory with the cost controller to ensure that closing stocks are recorded as accurate as possible.
22.To carry out other related assignments or tasks entrusted by the Food & Beverage management from time to time.
23.To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
24.Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
Key requirements a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property) in Dubai
b. preferably with previous pre-opening experience in a similar role
c. proficient in Micros
d. proficient in Word, PowerPoint, Excel
e. an excellent team player
f. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
