Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Front Office Supervisor to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
2.Register and process check in for all arrivals.
3.Update and check guest information into the computer after a complete check in.
4.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5.Drive Upselling and exceed the monthly targets.
6.Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
8.Handle issuance of guest room key cards and ensure effective control for guest security.
9.Check and convey message to Guests.
10.Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11.Seek authorisation on special room rates , paid-outs, rebates, cash advances, and acceptance of
a.cheques, on basis of established procedures
12.To check the paymaster and feed back FOM. (Ultimate goal to have no paymaster).
13.Over credit limit report to be checked and files on daily basis.
14.Housekeeping discrepancy report checked and filed on daily basis.
15.Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
16.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
17.Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.
18.File daily reception report and documents systematically.
19.At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor.
20.Assist MOD in doing “book out” when needed.
21.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
22.To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, report in writing via hotel duty log.
23.Other duties as assigned.
24.Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
25.Assist in Task Force Teams for new openings. (If asked).
26.Carry out any other reasonable task (which may not be stated here) as requested.
27.Attend and chair the daily briefings.
28.VEOS targets to be achieved and exceeded.
29.Comply with account audit requirements and be ready during your shift at all times.
30.Drive Cherish programme and ensure targets are achieved and exceeded.
31.Assist FOM to achieve the departmental targets.
Key requirements The ideal candidate for this position must have the following experience and qualifications:
a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
