Company text Located on Sheikh Zayed Road, Dubai's primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1,000 local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer 251 rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotel's tertiary segment.
Introduction text
An exciting opportunity has arisen for a highly motivated Butler to be part of the pre-opening team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service.
Key responsibilities 1.Responsible for assigned floors, anticipating guest preference and needs throughout the guest stay.
2.Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information.
3.Ensure the room is prepared and ready as per guest preference prior to arrival.
4.Greet the guest at the lobby, extending a warm and personalized welcome and escort the guest directly to the suite.
5.Carry out in room check in.
6.Attend to guest luggage and belongings as per guest preference in un packing storage and other.
7.Handle and prepare guest dry cleaning or laundry as per guest requests.
8.Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay.
9.Anticipate guest needs throughout the day.
10.Prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly.
11.Communicate any special needs, food requests or disabilities to the respective departments.
12.Attend daily briefing carried out by the Front Office Manager/Rooms Division Manager/Front Office Manager.
13.Communicate and follow up on all guest requests in and out of the resort in an efficient and timely manner.
14.Attend to duty on time in the correct uniform well groomed.
15.Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are followed through at all times.
16.Ensure all required tools are prepared and ready at the beginning of each shift.
17.Ensure all F&B and amenity preferences are served and refreshed daily.
18.Attend trainings when requested.
19.Follow up daily on guest restaurant preferences and communicate any changes to the F&B department.
20.Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance.
21.Attend to guest belongings and luggage as per guest preferred packing instructions.
22.Ensure guest preferred newspapers and magazines are prepared timely on a daily basis.
23.Have full knowledge of all resort services, hours, and locations around the hotel.
24.Have full knowledge of all concierge services available in the local area, including distances, times, and locations.
25.Have thorough knowledge of the resort PMS system being able to carry out in room check in and check out of guests.
26.Carry out any other job related tasks requested by the resort.
Key requirements a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. an excellent team player
d. has a high degree of ‘emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.
Closing text
Do you have what it takes to make moments for our guests and your colleagues? Are you a Mövenpick colleague in the making – someone who is passionate about people and always strives to do their best? If you share our values and want to become part of a team where you are valued and your career development is taken seriously, we want to hear from you.
Contact details
Apply through our career website: https://www.movenpick.com/en/careers/job-search/
